Shipping Policy
From careful preparation to your doorstep: understand each stage of delivery.
Order processing
Orders are normally prepared within 2–4 business days after successful payment confirmation. Processing may take up to 5 business days during busy periods or holidays. Business days are Monday through Friday, excluding applicable public holidays. Processing is separate from transit.
Delivery estimates
Standard transit to eligible United States destinations is estimated at 10–15 business days after dispatch. Allow approximately 12–19 business days total, or 15–20 business days if processing takes 5 days. These are estimates, not guaranteed arrival dates. Other destinations are available only if supported at checkout, with any offered estimate shown there.
Shipping fees and destination availability
Available methods, supported addresses, and applicable shipping charges appear at checkout before payment. No blanket free-shipping promise applies. Review any taxes or import-related disclosures presented for your destination; contact us before ordering if these are unclear.
Tracking and fulfillment
When tracking is available, dispatch details are sent to the checkout email. Carrier updates may take time to appear. Fulfillment locations may differ from our business address. Items may be shipped separately; review each dispatch notice for the relevant contents.
Address changes and delays
Verify your full address before payment. Email corrections immediately; changes cannot be guaranteed after fulfillment begins. Weather, carrier disruption, holidays, or customs procedures may affect delivery. Contact us about a substantial delay so we can investigate and discuss an appropriate solution.
Missing, damaged, or incorrect deliveries
If a parcel is missing or marked delivered but cannot be located, contact us with the order and tracking details. For damage or incorrect contents, retain the packaging where possible and send photographs. We will investigate and provide an appropriate remedy, including replacement or refund where applicable. Natural minor shedding does not remove your rights if the flowers arrive substantially damaged.
Questions about flowers, your order, or this page? Contact our team.
huaongy™ is owned and operated by Guangzhou Yuangejia Trading Co., Ltd.