FAQ
Helpful answers about our dried flowers, delivery, and after-purchase care.
Are these real flowers?
Yes. The collection uses real dried flowers, without added dye or fragrance. They are not artificial flowers. Natural differences in shape, size, and color are expected.
What quantity will I receive?
Check the individual product listing. Most bundles are sold by primary stem count, which is different from the number of blossoms. Lavender Letter is sold by net flower-bundle weight: 2 oz excluding packaging, with a variable stem count. Petite Flower Market contains six mini bouquets, 30 stems in total.
Are vases included?
No. Vases, tableware, place cards, and photography props are not included. Each listing states the supplied flowers and packaging.
How do I care for the flowers?
Keep them dry and indoors. Do not water, wash, or mist. Support the lower stems when handling and dust gently with a soft brush. Avoid direct sun, humidity, strong airflow, candles, and heating appliances. Follow each product’s specific instructions.
Can I use them in tea, food, or bath products?
No. These flowers are decorative grade only. Do not ingest them or use them on food, cakes, in tea, skincare, or bath products. Keep out of reach of children and pets. Rose stems may have thorns or sharp points.
Will the flowers smell or shed?
Lavender may retain a natural aroma that varies by harvest and fades over time; no fragrance strength or therapeutic effect is promised. Some shedding is normal for dry botanical material. If your bouquet arrives substantially broken or unusable, contact us so we can review the issue.
How long does delivery take?
Processing normally takes 2–4 business days after payment confirmation, or up to 5 during busy periods. Standard transit to eligible United States destinations is estimated at 10–15 business days after dispatch. Allow both stages; dates are estimates. Shipping fees and availability appear at checkout.
Can I return an order?
Contact us within 30 calendar days after delivery for eligible returns. Change-of-mind items should be unused, unaltered, complete, and in their original condition. Approved refunds are processed within 5–10 business days after receipt and inspection. See our Return & Refund Policy.
Questions about flowers, your order, or this page? Contact our team.
huaongy™ is owned and operated by Guangzhou Yuangejia Trading Co., Ltd.